Alphalux Marketing ("Alphalux," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Information You Provide
- Account information (name, email address, business details)
- Payment information (processed by our payment providers)
- Content you upload (images, text, business information)
- Communications with us (support requests, feedback)
1.2 Information from Third-Party Platforms
- Facebook and Instagram access tokens
- Profile information from connected social media accounts
- Performance data from your social media campaigns
1.3 Automatically Collected Information
- Usage data (features used, time spent on platform)
- Device information (browser type, operating system)
- IP address and location data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and maintain our Services
- Manage your Instagram posts and advertising campaigns
- Generate AI-powered content and captions
- Process payments and manage subscriptions
- Send service updates and marketing communications
- Improve and optimize our Services
- Comply with legal obligations
3. AI Technology and Data Processing
3.1 AI Service Providers
We use artificial intelligence services from:
- OpenAI
- Anthropic (Claude)
- Other AI technology providers
3.2 AI Processing
By using our Services, you consent to the processing of your content by these AI providers for:
- Caption and ad copy generation
- Content optimization
- Performance analysis
4. Data Sharing and Disclosure
We may share your information with:
- Service providers (payment processors, hosting providers)
- AI technology providers (OpenAI, Anthropic)
- Social media platforms (Facebook, Instagram)
- Legal authorities when required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage practices
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
6.2 Right to be Forgotten
You may request complete deletion of your personal data by contacting us at info@alphalux.marketing. We will delete your data except where retention is required by law or for legitimate business purposes.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide Services. After account termination, we may retain certain data as required by law or for legitimate business purposes.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Services.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: info@alphalux.marketing
Website: https://alphalux.marketing
13. Data Protection Officer
For data protection inquiries: Email: info@alphalux.marketing
14. Supervisory Authority
If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.
By using Alphalux Marketing, you acknowledge that you have read and understood this Privacy Policy.